This privacy notice explains how GG Recovery Northampton(“we”, “us”) collects and processes personal data when you use our website (https://www.ggrecovery.co.uk) or contact us for vehicle recovery, roadside, or transport services. We are the data controller for the information we hold about you.

Who we are

GG Recovery Northampton, 40 Dunster Street, Northampton, Northamptonshire, NN1 3JY. Email: help@ggrecovery.co.uk · Phone: 01604 437060.

What data we collect

• Identity and contact data: name, phone number, email (optional).
• Service request data: location, vehicle issue, message details you provide.
• Technical data: IP address, browser type, and basic request metadata for security and rate-limiting purposes.

How we use your data

• To respond to your enquiry and provide the recovery service requested.
• To send a confirmation email if you supply an email address.
• To keep records of jobs for billing, dispute resolution, and insurance.
• To protect the website from spam and abuse (rate limiting, honeypot).

Lawful basis

We process enquiry data to take steps at your request prior to entering a contract (UK GDPR Article 6(1)(b)) and for our legitimate interest in running and securing this website (Article 6(1)(f)).

Sharing

We do not sell your personal data. We use Resend (email delivery) and a hosting provider to operate the site. Where required by law, we may disclose information to authorities, insurers, or legal advisers.

Retention

Enquiry records are retained for up to 24 months from the last contact, after which they are deleted unless retention is required for a longer period for legal, tax, or insurance reasons.

Your rights

You have the right to access, rectify, erase, restrict, port, or object to processing of your personal data. To exercise these rights, email help@ggrecovery.co.uk. You may also complain to the Information Commissioner's Office (ico.org.uk).

Cookies

This site does not set advertising or tracking cookies by default. Essential functional storage may be used by the embedded Google Maps preview on the contact page; see Google's privacy notices for details.

Changes

We may update this notice from time to time. The “last updated” date at the top reflects the most recent revision.